This privacy policy explains how Cake Bar collects, uses and protects your personal information. Please read it carefully. You can also review our terms of service and shipping policy. Or, contact us with any questions.
Who We Are and What This Policy Covers
This Privacy Policy describes how Cake Bar (the “Site“, “we“, “us“, or “our“) handles your personal information. It covers how we collect, use and disclose that information. This policy applies when you visit cakecarts.us (the “Site“), use our services or make a purchase. It also applies when you otherwise communicate with us (together, the “Services“).
In this Privacy Policy, “you” and “your” mean you as a user of the Services. This includes customers, website visitors and other people whose information we collect under this policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. For example, we may change it to reflect new practices or for operational, legal or regulatory reasons. When we do, we will post the revised policy on the Site. We will also update the “Last updated” date and take any other steps the law requires.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from several sources. We have also done so over the past 12 months, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses below, we may use your information for other purposes. For example, we may use it to communicate with you and provide the Services. We may also use it to meet legal obligations and enforce our terms of service. Finally, we may use it to protect the Services, our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you use our Site and Services. By “personal information”, we mean information that identifies, relates to or describes you. It also includes information that can be associated with you. The sections below describe the categories and types of information we collect.
Information We Collect Directly from You
Information that you submit to us through our Services may include:
- Basic contact details, such as your name, address, phone number and email.
- Order information, such as your name, billing and shipping address, payment confirmation, email and phone number.
- Account information, such as your username, password and security questions.
- Shopping information, such as the items you view, add to your cart or add to your wishlist.
- Customer support information, such as what you include in messages you send us through the Services.
Some features of the Services may require you to give us certain information directly. You may choose not to provide it. However, this may prevent you from using those features.
Information We Collect through Cookies
We also automatically collect certain information about how you interact with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include device and browser information. This data can also cover your network connection, your IP address and how you use our Site and your account.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties. These include vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors. They collect payment information, such as bank account, credit or debit card details and billing address. In turn, they use it to process your payment and fulfill your orders. This lets us provide the products or services you request and perform our contract with you.
- Tracking technologies. We may automatically collect certain information when you visit our Site. This also happens when you open or click our emails, or interact with our Services or ads. Third parties we work with may do the same. They use online tracking tools such as pixels, web beacons, software developer kits, third-party libraries and cookies.
We treat any information we get from third parties in line with this Privacy Policy. However, we are not responsible for the accuracy of information that third parties provide to us. Nor are we responsible for any third party’s policies or practices. For more details, see Third Party Websites and Links below.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services and perform our contract with you. This includes processing payments and fulfilling orders. It also includes sending notices about your account, purchases, returns, exchanges or other transactions. In addition, we use it to manage your account, arrange shipping, handle returns and exchanges, and let you post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes. For example, we may send you marketing messages by email, text message or postal mail. We may also show you ads for products or services. This can include using your information to better tailor the Services and ads on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or act on possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your login details safe. We strongly recommend that you do not share your username, password or other access details. If you think your account has been compromised, please contact us right away.
- Communicating with You. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests. It helps us respond to you, provide effective services and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to run and improve our Site and Services, including to remember your actions and preferences. We also use them to run analytics and better understand how users interact with the Services. This serves our legitimate interest in managing, improving and optimizing the Services. In addition, we may let third parties and service providers use Cookies on our Site. This helps tailor the services, products and ads on our Site and other websites.
Most browsers accept Cookies by default. However, you can set your browser to remove or reject Cookies. Please note that removing or blocking Cookies can harm your user experience. It may also cause some features of the Services to work incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain cases, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These cases may include:
- With vendors or other third parties who perform services for us. Examples include IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
- With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in line with their own privacy notices.
- When you direct, request or consent to our disclosure of certain information to third parties. For example, this happens when we ship you products. It also happens when you use social media widgets or login integrations.
- With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business deal, such as a merger or bankruptcy. We may also disclose information to meet legal obligations, such as responding to subpoenas, search warrants and similar requests. Finally, we may do so to enforce our terms of service. We may also do so to protect the Services, our rights and the rights of our users or others.
Categories of Information We Have Disclosed
In the past 12 months, we have disclosed the following categories of personal information about users. Any sensitive personal information is marked with an asterisk (*). We made these disclosures for the purposes described in the sections above on how we use and disclose personal information.
| Category | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and certain order and account information. Commercial information, such as order, shopping and customer support information. Internet or other similar network activity, such as Usage Data. | Vendors and third parties who perform services for us. These include internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers. Business and marketing partners. Affiliates. |
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
The Services may let you post product reviews and other user-generated content. If you submit such content to a public area of the Services, it will be public. As a result, anyone will be able to access it.
We do not control who can access the information you choose to share with others. Nor can we ensure that those people will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public. Likewise, we are not responsible for the accuracy, use or misuse of information exchanged with third parties.
Third Party Websites and Links
Our Site may link to websites or other online platforms run by third parties. If you follow links to sites we do not control, please review their privacy and security policies. You should also review their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. This includes the accuracy, completeness or reliability of information found there.
You may share information on public or semi-public venues, including third-party social networks. Such information may be visible to other users of the Services or of those platforms. In that case, there is no limit on how we or third parties may use it.
Including these links does not, by itself, mean we endorse the content on such platforms. Nor does it mean we endorse their owners or operators, unless we say so on the Services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has given us personal information, please contact us. You can use the contact details below to ask us to delete it.
We have no actual knowledge that we “share” or “sell” personal information of people under 16. This applies as of the Effective Date of this Privacy Policy. The terms “share” and “sell” have the meaning given in applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. Therefore, we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. For this reason, we recommend that you do not use unsecure channels to send us sensitive or confidential information.
How long we keep your personal information depends on several factors. For example, we may need it to maintain your account or provide the Services. We may also need it to comply with legal obligations, resolve disputes or enforce our contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below. However, these rights are not absolute and may apply only in certain cases. In some cases, we may also decline your request as the law permits.
Your Privacy Rights
- Right to Access / Know. You may have a right to request access to the personal information we hold about you. This includes details about how we use and share it.
- Right to Delete. You may have a right to ask us to delete personal information we hold about you.
- Right to Correct. You may have a right to ask us to correct inaccurate personal information we hold about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you. In certain cases, and with some exceptions, you may also ask us to transfer it to a third party.
- Restriction of Processing. You may have the right to ask us to stop or restrict how we process your personal information.
- Withdrawal of Consent. Where we rely on your consent to process personal information, you may have the right to withdraw it.
- Appeal. You may have a right to appeal our decision if we decline your request. You can do so by replying directly to our denial.
- Managing Communication Preferences. We may send you promotional emails. You can opt out at any time by using the unsubscribe link in our emails. Even if you opt out, we may still send you non-promotional emails, such as those about your account or orders.
How to Exercise Your Rights
You may exercise any of these rights where shown on our Site. You can also contact us using the details below.
We will not discriminate against you for exercising any of these rights. Before we respond, we may need to verify your identity. For example, we may ask for your email address or account information. In line with applicable laws, you may also name an authorized agent to make requests for you. Before we accept such a request, we will ask the agent for proof that you authorized them. We may also need you to verify your identity directly with us. Finally, we will respond to your request in a timely manner, as the law requires.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision. This depends on where you live. You can appeal by contacting us using the details below. Alternatively, you can lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside your country, including in the United States. Staff, third-party service providers and partners in these countries also process your personal information.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms. These include the European Commission’s Standard Contractual Clauses. They also include any equivalent contracts issued by the relevant UK authority, as relevant. However, this does not apply if the transfer is to a country found to provide an adequate level of protection.
Contact
Do you have questions about our privacy practices or this Privacy Policy? Or would you like to exercise any of your rights? If so, email us at info@cakecarts.us.